Terms & Conditions

1. Introduction

Welcome to Zeerla Ladies Spa (“Zeerla”, “we”, “us” or “our”). These Terms & Conditions apply when you book a treatment, purchase a package or at-home membership, purchase an eligible gift, or pay through our website or approved payment providers.

By placing an order or confirming a booking, you acknowledge the terms disclosed at the time of purchase. Nothing in these terms restricts your mandatory rights under applicable United Arab Emirates law.

2. Services & Bookings

We offer selected spa, massage, wellness and at-home treatments. All bookings are subject to therapist availability, service eligibility, location availability and confirmation.

• Please provide accurate contact, appointment and location details.
• Advance booking is required for membership treatments.
• Appointment changes, cancellations, late arrivals and no-shows are subject to the conditions disclosed when the appointment is booked.
• Where a service cannot be provided as agreed, we will discuss an appropriate remedy in accordance with applicable law.

3. Pricing, Payments & Taxes

Prices are shown in UAE dirhams (AED) unless stated otherwise. The final payable amount, applicable taxes and any additional charges will be disclosed before payment.

Online payments may be processed through Stripe, Fresha or other approved providers. A successful payment receipt confirms payment; prepaid services and package benefits are administered separately through our booking system.

For at-home visits, transportation fees are charged separately where applicable and communicated before confirming the appointment. If a price includes UAE VAT, this will be reflected in the applicable invoice.

4. At-Home Memberships

Our at-home memberships are fixed-term prepaid packages, not recurring subscriptions. Each is purchased with one upfront payment and does not renew automatically.

Membership use & expiry

• Sessions may be redeemed during the package validity period, subject to advance booking and availability.
• Unused sessions remain available until package expiry and expire thereafter, subject to applicable consumer rights.
• Eligible massage services are those specified in the package at purchase. Longer sessions or other services are not included unless expressly stated.
• Complimentary treatments and upgrades are available once per package and should be arranged with an eligible treatment booking.
• Add-on discounts apply only to designated add-ons, within the stated redemption limit, and cannot be combined with other offers unless expressly permitted.
• Membership benefits have no cash redemption value.

5. Cancellation & Non-Refundable Policy

Appointment-level cancellation and rescheduling conditions are presented when booking, and may differ from the terms of the prepaid membership itself. If we cancel an appointment, any applicable package credit will be handled fairly and in accordance with the law and the purchase agreement.

6. Gifts & Transferability

Where enabled, a package may be purchased as a gift for an intended recipient. Once activated or assigned to the recipient, package benefits are non-transferable except where approved by Zeerla or required by law.

Gift purchases are subject to the same validity, eligible services, transport charges and statutory consumer protections as other package purchases.

7. Health, Safety & Treatment Suitability

Please inform our team before treatment about relevant allergies, pregnancy, recent injuries, medical conditions or other factors that may affect treatment suitability. Some treatments may not be appropriate for everyone.

We may recommend changing or declining a treatment where reasonably necessary for health and safety. Our spa and wellness services are not a substitute for professional medical care.

8. At-Home Appointments & Transportation

At-home services are available only within supported areas and depend on therapist and equipment availability. Transportation charges may vary by distance or location and will be confirmed during booking.

Clients must provide accurate location, building access and contact details. Special equipment requirements, such as a massage table, should be confirmed before the appointment.

9. Promotions & Special Offers

Promotional offers may have separate terms, eligibility rules and expiry dates. Unless expressly stated, promotions may not be combined with other discounts or membership benefits. Updates to future offers do not remove benefits already purchased.

10. Privacy & Payment Security

We use customer details to process purchases, manage appointments, verify package benefits and provide essential service communications. Payment information is processed through our approved payment providers. Please refer to our separately published Privacy Policy for more information about personal data.

11. Changes & Governing Law

We may update these terms from time to time. Changes apply prospectively and do not override agreed conditions of an existing purchase or mandatory consumer rights. These terms are governed by applicable laws of the United Arab Emirates.

If any provision conflicts with mandatory law, that law prevails to the extent of the conflict, and the remaining provisions continue to apply.

12. Contact Us